Made to order
Shipping and delivery
Your mug is printed especially for you and shipped directly from our Australian fulfilment partner.
Options and costs
Your exact shipping price is calculated live from the selected print partner after you enter the delivery address at checkout.
Production and delivery times
Allow 5 business days for production, followed by 14 business days for standard shipping within Australia.
Business days are Monday–Friday. Public holidays may add time. These are estimates; checkout may show a more specific supplier delivery estimate.
Why it takes a few days longer than a warehouse
We don't hold finished stock. After you order, your design is printed onto a ready-made ceramic mug, checked and packed by our fulfilment partner. Production time varies by product and provider and is included in the delivery estimate shown at checkout. Making each order on demand reduces unsold inventory and waste.
Where we deliver
Australia only, including PO boxes and Parcel Lockers. Remote areas can add a few days beyond the estimate. We don't ship internationally yet.
Tracking
You'll get an email with a tracking link when your parcel leaves our print partner. You can also look up any order using your order number and email at any time.
If something goes wrong
Parcel late, damaged or missing? Our returns policy covers replacements and refunds, and there's no cost to you when the fault is ours. Get in touch and we'll sort it.